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A Quality Issues Information Technology Management
A Quality Issues Information Technology Management
Final Report
Instructions:
Identify five companies listed on NYSE or NASDAQ that carry a value of $5.00 or more per-share value. Review each company’s Web site, promotional site, or even an open source piece of software and make note of any defect or QA issue that you find.
Note: that if you download a product it may cause system conflicts and neither I nor the school is responsible for any application conflicts. Use the Robert Morris University computer labs if you choose to download open source application.
Document and log the following:
Part 1
- What was the issue – Due week 3
- The steps you take to replicate the issue and any images or errors to illustrate your support? – Due week 3
- Document the issue, “bug” or defect for the report. – Due week 3
Part 2
- Send the bugs/issue found to the company as an issue. – Due week 5
- Document the response(s) and the processes each organization took. – Due week 5
Part 3
- Final documentation if the issue/bug was fixed or an estimated time to be fixed by the company. Final review and thoughts of each of the 5 bugs found and ending results. – Due week 7.
At least three of the five companies you identified with issues ought to communicate back to you. If not find identify few other companies until you have a total of three responses back.
Document the approach each organization’s help desk took to fix the problem. Create a report log of your findings as if you were to present it to the organization’s CIO, Project Manager or Director of Quality Assurance.
Note – Be sure to be persistent!
This helps to assure communication back. Make sure you keep all communications and document the process. Was the defect address, fixed? If not did you receive an estimated time for it to be fixed? If so check up with them.
Include in your report:
- Give an overview of each company and its industry, as well as the development environment of the Web site (i.e. java, .Net, ActiveX, RIA etc.). Browser/Smart Phone emulator that was used and tested against. Remember you may want to test an application or website on multiple sites: IE, Chrome, FireFox, Safari, Opera etc…
- Document the Web site’s defect(s) in a clear and concise manner, including: steps to reproduce; the page the defect is found on; the area of the page affected by the defect; the time and date the defect was found; comments and suggestions for a remedy; and a screen shot, if possible.
- Detail the responses you received from the organization. Did they give you a ticket number or service request? How many different people did you talk to? Did their responses vary – were they thorough? Were you contacted by phone or e-mail?
- Explore the Web site’s accessibility and usability based on the corporation’s maturity, the trends seen in the company’s respective industry and its stock price.
- Specify any QA process or procedure used by the company. If you’re not sure, do some digging and ask a corporate representative.
- Make a recommendation to improve the company’s Web site, its QA process and procedure. Be creative and detail-oriented throughout your analysis. Come up with metrics – charts, graphs, matrixes – anything you think would help a CIO understand why a change should be made.
- Proper documentation, a works cited or reference page, and APA style are required.
All five companies must have defects to report. Your completed report requires a minimum of three corporate contact interactions from your reporting (if you can manage to do more, then great!). Please list all five companies you tried to contact, even if you didn’t received a response from some of them.
You may want to use a WebCrawler, a Smart Phone / Tablet emulator or other QA testing tool to assist with your research. Please let me know if you need any assistance with these tools – many of which are free on the Web. Remember to review the Free Web Testing Tools – Fall 2014.ppt
Please feel free to email me with any questions or concerns that you may have about this project. We will work together to make sure you understand what you need to do.
You will be graded on how much detail and overall effort you put it in for each of the three due weeks. Remember – there’s no such thing as too much detail when it comes to Quality Assurance!
Introduction
I assessed various websites and tried to errors, which I wrote a report on.
I contacted the respective companies and got responses on the issues I identified.
I found bugs and defects in the following seven companies: Ford, Starbucks, Qualcom Incorporated, Delaware Funds, Bank of South Carolina, Daddy’s Rays, , and Staples Corroborated.
Among these companies, some gave positive responses and informed that they would fix the bugs and cited defects.
Other did not give responses for my inquiries.
Ford
FORD
Ford is among the leading manufacturers of automobiles across the globe.
The company is headquartered in the US and produces a variety of vehicles.
It was founded by Henry Ford in 1903
The company has about 1 million customers across the globe
Quality Issues in Ford’s Website
Website’s visitors couldn’t contact with customers service by email.
The website doesn’t support different languages in the home page
Some pages in the website don’t load quickly, it takes some munities to open.
What I did?
I sent my feedback to the company through the contact page and I notified them about my experience and my opinion in their website. but I didn’t get a response at the moment.
website should be in different languages the home page that make people from across the world can access information in the website
Delaware Funds
Introduction about Delaware
The company is a major player in the financial sector
It was founded in 1929.
Delaware is a wholly owned subsidiary of the Australian-based Macquarie Group.
It offers a world-class asset management solutions for organizations and individuals across all the major asset categories
Quality Issues
There is no frequently asked questions button for a person to report any problem relating to Delaware Funds.
No way to contact with the company by email or write feedback.
Delaware website just provides phone numbers to serve shareholders.
There is broken links
in the website
The Bank of South Carolina
Introduction about The Bank of South Carolina
The Bank of South Carolina was founded in 1986
It is core player in the South Carolina financial sector.
In the three decades the bank has been in operations is has recorded tremendous growth reporting a $37 million in shareholder value.
It received 5 stars from the Bauer Financial.
Quality Issues in The Bank of South Carolina’s website
The bank’s website design is very simple and it is not colorful and attractive to the visitors
Some words are too small and not easily visible to a customer.
The wordings are very small and one cannot easily identify the search box.
I sent 2 emails to the customers service but I didn’t get any response.
Daddy’s Rays
Introduction about Daddy Ray’s
Daddy’s Rays ideals with bakery and snack foods.
The company also sells fig and fruit bars.
The food company produces and distributes food products across the US.
Quality Issues in the website
I used W3C Link Checker to test the website.
There is a broken link .
The content is not updated regularly because static content does not bring visitors back to the site.
What I did?
I emailed the customers service and notified them about the issues in their website and I asked them how they can do to solve these issues.
I got the following response:
HI Bander, Thank you for reaching out to us and providing us with your feedback! I am going to forward this information over to our IT & SEO teams.
The customers service They sent my enquiry to IT team, but they didn’t fix the errors in the website yet.
Qualcomm Incorporated
Introduction About Qualcomm…
Qualcomm Incorporated is a semiconductor and telecommunications equipment firm that designs and markets wireless telecommunications products and services.
It’s located in Santiago, California, USA and it has 224 worldwide locations.
Quality Issues in the Company’s Website
I used W3C link checker at and it informed me that there are some broken links in the company’s website.
Action Taken……
When I found the errors in Qualcomm’s website, I emailed customer service and notified them about the issues in their website and I asked them how they can do to solve these issues.
I didn’t receive any response from the company.
Starbucks
Introduction about Starbucks
Starbucks is an American coffee company and coffeehouse chain.
It was founded in Washington in 1971.
Starbucks operates more than 28,000 branch around the world.
It is the most popular coffee company in USA and the third largest fast food restaurant chain by number of locations in the world.
The company’s share value is $59.81
Quality Issues
I tested the website links by W3C link checker and it informed me that there are some broken links in Starbucks’s website.
the account page doesn’t open quickly, it takes a long time to make users sing in.
What I did?
I tested Starbucks’s website and I found some issues, then I emailed customers service and notified them about the errors in their website and I asked them how they can do to solve these issues.
I have received a response from Starbucks within 24 hours.
Staples Corroborated
Introduction about Staples
Staples Corroborated is an American global office supply retailing firm.
Staples sells office machines, promotional products, technology, and business services.
The company has over 1,500 stores in Canada and USA.
Headquartered is located in Framingham, Massachusetts.
The first store has opened in Brighton, Massachusetts on 1986.
Quality Issues
After testing the Staples’s website by W3C Link checker it informed me that there is a broken link which is in the following page
What I did?
I emailed customers service and notified them about the errors in their website and I asked them if they can do any action to solve this issue.
I received a response from Staples
Conclusion
Companies are striving to ensure that their websites are free of defects and bugs. Among the studied companies, each had a different issue affecting their website.
Only three companies responded with the promise to fix the cited errors including Daddy’s Rays, Starbucks, and Staples Corroborated.
The other five companies including Ford, Delaware Funds, The Bank of South Carolina, Altisource Asset Management Corporation, and Qualcomm Incorporated did not respond to the inquiries.
Fixing of errors increases customer experiences just like software testing is an important activity in every company.
The developers have to make the users of the products happy and ensure that the program works in every environment which it is designed.
Thank you for Listening
