. The task of an organization is reflected in its: (Points : 4)
human resources
mission or purpose
input materials
structure

2. The beliefs and assumptions about people, work, and the organization best reflects the: (Points : 4)
formal organization
overt part of an organization
informal organization
social surface

3. The specific setting within which organizational behavior is enacted would be called the: (Points : 4)
situation
external environment
organizational context
group

4. In an open system the transformation or conversion of inputs to outputs is accomplished with: (Points : 4)
technology
task
borrowed financial resources
robots

5. If a pregnant woman claimed that a manager’s failed office romance caused him to focus more on her work, thus increasing her work demands, could result in a discrimination claim based on: (Points : 4)
gender plus
utilitarian romance
hierarchical romance
sexual harassment

6. Attention to diversity has particularly increased in recent years because of: (Points : 4)
the use of telecommunications
the opportunity for use of lower cost labor in other countries
the changing demographics of the working population
legislation

7. According to Hofstede’s research, the country displaying cultural characteristics most similar to the U.S. is: (Points : 4)
Japan
Sweden
Italy
Canada

8. In an interview situation, the interviewer’s first impression of the interviewee (or target) is likely to be based upon: (Points : 4)
nonverbal cues of the target
verbal communication by the target
the intentions of the target
the target’s physical appearance

9. Which of the following organizations has perfected software that decodes a caller’s personality using voice recognition in order to match them with an agent with a similar personality? (Points : 4)
EVR
ELoyalty
EPersonalityRecognition
EPersonalityCallCenter (EPCC)

10. The perceiver’s pattern of thinking or manner in which they assemble and interpret information about another person is: (Points : 4)
the strength of situational cues
cognitive structure
self-concept
attitude structuring

11. Counterproductive behavior that violates organizational norms and causes harms to others of the organization is known as: (Points : 4)
OCB
WDB
JDI
MSQ

12. The three major aspects of the source characteristic affecting persuasion include: (Points : 4)
expertise, credibility, charisma
credibility, charisma, attractiveness
expertise, charisma, attractiveness
expertise, trustworthiness, attractiveness

13. Low-Mach persons value: (Points : 4)
loyal and personal friendships
the “get it done anyway” mentality
manipulation of others
emotional detachment

14. According to Herzberg, which factors are related to job dissatisfaction? (Points : 4)
motivation factors
hygiene factors
lower level needs
the absence of motivation factors

15. Adam Smith formulated the “invisible hand” and the free market to explain the motivation for individual behavior. The “invisible hand” refers to: (Points : 4)
psychological determinants of behavior
unconscious motives
internal needs
unseen forces of a free market system

16. The close linkage of _____ to performance under expectancy theory is crucial for enhancing motivation. (Points : 4)
knowledge and skill
rewards
equity
satisfaction

17. Maslow’s hierarchy of needs model begins with _____ needs and ends with _____ needs. (Points : 4)
security, social
achievement, power
power, affiliation
physiological, self-actualization

18. As a supervisor, you can enhance the performance of your employees by: (Points : 4)
setting their goals
closely controlling their behavior
allowing employees to participate in goal setting
giving workers easy goals

19. The approach to stress that is based on the concept of homeostasis is known as: (Points : 4)
physiological
psychoanalytical
social psychological
psychological-cognitive

20. Which of the following persons is most closely associated with the homeostatic and medical approach to stress? (Points : 4)
Richard Lazarus
Harry Levinson
Walter B. Cannon
Robert Kahn

21. An informational cue indicating the degree to which a person behaves the same way in other situations is known as: (Points : 4)
consistency
consensus
distinctiveness
inconsistency

22. Americans generally do not like to communicate with one another within their: (Points : 4)
social distance
personal distance
intimate distance
public distance

23. Richness in a communication message refers to: (Points : 4)
the amount of data that can be sent via the type of communication medium
the amount of feeling that is communicated with the message
the amount of analyzable elements of a message
the ability of the medium to convey the meaning

24. A communication medium that is moderate in both information richness and data capacity is: (Points : 4)
the telephone
electronic mail
face-to-face discussion
formal numeric report

25. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: (Points : 4)
data
feedback
message
information