Executive Summary
Providing quality healthcare, today’s organization requires investing in information management systems and information technology. Health informatics within the healthcare sector involves activities such as obtaining, analysing, and protection of medical information for purposes of providing patients with the best healthcare. Health informatics has gradually developed a trend which has allowed the adoption of electronic health records. Historical events within the health informatics field can be traced from the 1920s after medical professionals realized the need of having up-to-date health records. In the 60s and 70s, a new era of information was ushered where records originally on paper could be stored in computer files (Cesnik, & Kidd, 2010). Before the widespread of computers, healthcare organizations would partner with universities under agreement that only authorized persons would access the information stored. Nonetheless, this would change as computers became common. In the 80s and 90s, the use of computer application software became a norm where the master patient index (MPI) was developed. A great milestone was marked in 2000s because of the creation of many health information management systems. Featherfall can adopt various guidelines on technology such as ensuring technologies meet the documentation integrity to ensure completeness and accuracy of the documents. The organization can also observe information governance and legal expectations. Some systems that the company can utilize include CDMS( Chronic Disease Management Systems), EMR (Electronic Health Records), and the PHR (Public Health Records). The roles at Featherfall can achieve a positive interaction with technology by adequate training and integration of the system with all departments within the organization. The best method of evaluating the new technological system acquired would be through a study with various employee respondents.
The evaluation vendor matrix sought to find out between Alert and Intel which was the best suited to provide Featherfall Medical Center with the best technological system. Upon evaluation, the two companies scored almost similar results. Nonetheless, based on their score, the best chosen technology was Alert. The choice was based on the present circumstances that faced Featherfall. First, the company is losing money because of using an outdated and non compliant system. Therefore, the new system ought to have addressed this problem. Considering Alert is a new company, it would be better placed to provide Featherfall with excellent customer service which they desperately needed. Moreover, being non compliant for a long time, they would require constant assistance for purposes of comparison. Secondly, Alert was chosen on the basis that compared to Intel, it was more accomplished to quickly solve the challenges the employees were facing. In addition, acquiring Alert would cost less compared to Intel and at the same time it was cheaper to maintain. Thus, incurring low prices would lead to saving resources to be utilized in the future.
Featherfall has many challenges apart from using outdated technological systems such as poor record keeping and violating federal regulations. As a result, the company is required to deal with staff complains as well as ethical and operational problems which affects it in a negative manner. The process of evaluation was to seek an outsider to help it restructure its technological infrastructure through upgrading the present system. The recommended technology was Alert because it has the capability of ensuring compliance to regulation and at the same time simplifies the workflow. A critical problem facing FMC was pointed out to be admission discharge transfer or the master patient index system. The company has limited trained personnel which make it important to have a simple workflow that would ensure easy identification of problems. The role of Health Information Management requires quality, accuracy and security. Over the years, the company has violated laws and regulations making compliance a significant aspect of the to be adopted technology. The acts developed to ensure implementation of legal processes that guarantee privacy and security of health information are Health Information Technology for Economic and Clinical Health (HITECH) Act and the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Across the healthcare industry, there has been a disparity from the resources invested and the value achieved (Lee, 2014). To ensure efficiency and effectiveness of the resources used, staff should be aligned through adequate and constant training. This would also enable alignment to the Alert technology which is easy to use. Ethical management and monitoring is a requirement which should not be ignored. The organization has an obligation to be ethical in all its transactions. Personal information should be treated private and confidential (Murray, Calhoun, & Philipsen, 2011). Adopting the new system will require adequate financial resources. Currently, Featherfall lacks enough capital and hence the need to put in place new mechanisms to help fund the new infrastructure. Finally, Featherfall will require a schedule to guide through during the period of transition to new technology.
Failure to address the problem of violating health regulations and laws on technology can affect the finances of the organization negatively. Negative effects include bad reputation, penalties by responsible bodies and failure to receive further funds. In addition, there could be whistle-blowing and failure to attract the right type of staff and avoidance by customers. The daily operations of the organizations could be affected if health regulations and laws are violated and not addressed and at the same time the security of the organization could be compromised. This risks the delivery of quality healthcare in addition to exposing personal information for criminal acts.
References
Cesnik, B., & Kidd, M. R. (2010). History of health informatics: a global perspective. Stud Health Technol Inform, 151, 3-8.
Lee, C. (2014). The Practical Guide to HIPAA Privacy and Security Compliance, Second Edition, 45-58
Murray, T. L., Calhoun, M., &Philipsen, N. C. (2011).Privacy, confidentiality, HIPAA, and HITECH: Implications for the health care practitioner. The Journal for Nurse Practitioners, 7(9), 747-752.