Please, take your time to read it over because this is due next week.

Another thing, please in my papers can you minimize the use of PASSIVE VOICE all over my papers. for example, being included, are located, be considered, be accomplished, and a lot more.

Running Head: INDUSTRIAL ORGANIZATION MODEL 1

INDUSTRIAL ORGANIZATION MODEL 3

Industrial Organization Model

Student Name

Institutional Affiliation

Identify an organization that could benefit from the application of the I/O Model of Above-Average Returns (Figure 1.2 on page 15 in the text). Follow the five steps to justify your answer. Do not use Apple or Walmart in this exercise. Be sure to incorporate the relevant vocabulary or terms from the chapter and give us the “why.”

The organization that would benefit from the I/O Model is Hilton Hotel Corporation. The company is well established in gaming, hotel, and hospitality with a diversified service provision to high-end businesses and middle classes. The company has also invested in vertical integration where it owns companies in their product line, for instance, companies that manufacture the furniture used in the hotel as well as enterprises that focus on online travel reservations. The industry in which the company operates is attractive, with Hilton Corporation holding a sustainable competitive advantage, which is reflected by its performance. To sustain the advantage, the company has invested in assets and skills such as the use of Honor points that are used to reward returning customers for discounted services. The strategies used by Hilton helps in the growth and expansion of the business because it attracts new customers with cheap products compared to rivals in the industry. In the implementation of the strategic plans put in pace, Hilton focuses on the operational capability, resources, and culture. An example is the reservation process, which is based on the use of technology and experienced customer service personnel. The company can utilize a routine-based approach to enhance competitive advantage over competitors through strengthening reservation procedures. The decisions, in this case, should focus on reducing costs while improving the quality of service as well as developing a flexible routine.

Reference

Noonan, A., & Rankin, C. P. (2017). Hilton hotel worldwide: A case study exploring corporate social responsibility and stakeholder management. International CHRIE.